Thank you for shopping at Tao Le. We are committed to providing quality products and excellent customer service. To protect the interests of both our customers and our platform, please read the following Refund Policy carefully before making a purchase.

1. Refund Request Period

If you receive a product that is defective, damaged during delivery, incorrect, or otherwise does not match your order, you may request a refund or return within 7 days from the date you receive the item.

Refund requests submitted after this period may not be accepted.

2. Eligible Refunds

You may be eligible for a refund or replacement under the following circumstances:

• You received an incorrect item.
• The item was damaged during shipping.
• The product has a manufacturing defect or quality issue.
• The item is missing parts or accessories.
• The order cannot be fulfilled due to an error on our part.

All refund and return requests are subject to review and approval by Tao Le.

3. Non-Refundable Situations

Refunds or returns will generally not be accepted under the following circumstances:

• The item has been used, installed, washed, altered, or damaged due to misuse.
• The original packaging, accessories, gifts, labels, or manuals are missing or damaged.
• Dissatisfaction due to personal preference, incorrect size selection, color differences caused by screen displays, or other non-quality-related reasons.
• Customized, personalized, or made-to-order products.
• Refund requests submitted after the eligible refund period.
• Delivery issues caused by incorrect shipping information provided by the customer.

4. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Tao Le Customer Service.
2. Provide your order number and the reason for your refund request.
3. Submit photographs or videos of the product if requested.
4. Wait for our customer service team to review your request.
5. If approved, return the product according to our instructions (if applicable).
6. Once the returned product has been received and inspected, your refund will be processed.

5. Refund Method

Approved refunds will be issued using the original payment method whenever possible, including:

• Credit or debit card refunds to the original card.
• Refunds to the original digital payment account.
• Bank transfer to a designated bank account where applicable.

Please allow approximately 5 to 14 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

6. Return Shipping Costs

If the return is due to any of the following reasons, Tao Le will cover the return shipping costs:

• Incorrect item shipped.
• Product quality defect.
• Item damaged during delivery.

If the return is approved for reasons unrelated to product defects or our error, the customer will be responsible for the return shipping costs.

7. Refund Amount

Refunds will be based on the actual amount paid for the returned product.

The following charges, where applicable, are generally non-refundable:

• Shipping or delivery charges for completed services.
• Optional value-added service fees.
• Costs incurred due to customer-related issues.

If a discount code, coupon, promotional offer, or store credit was used, the refund amount will be calculated based on the actual amount paid.

8. Refund Processing Time

Once your refund request has been approved, we will process your refund within 7 business days.

Processing times may be extended during public holidays, bank processing delays, or other exceptional circumstances.

9. Contact Us

If you have any questions regarding this Refund Policy or require assistance with a return or refund, please contact our Customer Service team.

Tao Le

Email: taole@newhker.co.uk